SERVQUAL model applied to higher education public administrative services

SERVQUAL model applied to higher education public administrative services

Mauri Cesar Soares, Olívio Novaski, Rosley Anholon

ARTIGO

Inglês

This article aims to report the application of the SERVQUAL model in a public higher education institution from the student body's perspective, in order to assess the Quality of administrative services. The SERVQUAL Model, which was developed by Parasuraman Zeithaml and Berry, was applied and the...

Aberto

SERVQUAL model applied to higher education public administrative services

Mauri Cesar Soares, Olívio Novaski, Rosley Anholon


										

SERVQUAL model applied to higher education public administrative services

Mauri Cesar Soares, Olívio Novaski, Rosley Anholon

    Fontes

    Brazilian journal of operations and production management

    Vol. 14, no. 3 (Sept., 2017)