This article proposes the utilization of the Artificial Intelligence (AI) and Automation techniques oriented to a service-based business. Developing and proposing a methodology for the implementation and development of a smart hospital, taking as a foundation a traditional hospital. The approach is...

This article proposes the utilization of the Artificial Intelligence (AI) and Automation techniques oriented to a service-based business. Developing and proposing a methodology for the implementation and development of a smart hospital, taking as a foundation a traditional hospital. The approach is based on the analysis of the studied e-health system, focusing on the patient flow. The use of Discrete Event Simulation (DES) models allows a computational model method for recreating the system and detect the system’s bottlenecks. Those blockages are improved by the addition of “smart devices”, implemented in the DES model and this improvement of the patient flow attendance and service quality, what directly influence the reduction of mortality in the Emergency Department (ED). Finally, the social implication is the reduction of the mortality in the ED, what is directly related to the improvement of the service quality and the reduction of the waiting time for the patients

Fechado