Please use this identifier to cite or link to this item:
Type: Artigo de periódico
Title: Women's Satisfaction With Physicians' Communication Skills During An Infertility Consultation.
Author: Leite, Rosângela Curvo
Makuch, Maria Yolanda
Petta, Carlos Alberto
Morais, Sirlei Siani
Abstract: The purpose of this study was to assess women's satisfaction with the communication of medical residents, in a university tertiary service in Brazil. The follow-up visits of 124 women consulting with 7 physicians were observed. An exit interview was performed to assess women's perception of their interaction with physicians. Factor analysis was used to build a satisfaction score, which was then studied according to the presence or absence (yes/no) of physicians' communicative behaviors observed by the researcher during consultation. Median satisfaction score was 9.4 in a 0-10 scale. Four physicians' communicative behaviors showed significant differences in the general satisfaction score: introducing oneself, setting the main reason for the visit, providing information about treatment procedures and asking whether patient had other issues or concerns. No significant differences were found in satisfaction scores for women's socialdemographic characteristics, reproductive history or duration of consultation. These results are important in the development of educational strategies for doctors and patients.
Subject: Adult
Factor Analysis, Statistical
Infertility, Female
Internship And Residency
Interviews As Topic
Patient Care Planning
Patient Satisfaction
Physician-patient Relations
Statistics, Nonparametric
Citation: Patient Education And Counseling. v. 59, n. 1, p. 38-45, 2005-Oct.
Rights: fechado
Identifier DOI: 10.1016/j.pec.2004.09.006
Date Issue: 2005
Appears in Collections:Unicamp - Artigos e Outros Documentos

Files in This Item:
File SizeFormat 
pmed_16198217.pdf120.92 kBAdobe PDFView/Open

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.